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Library's COVID-19 FAQ

Library's response to COVID-19

Is the library open to the public?
The 1st and 2nd floor will be available for patrons to to come in. Limited seating along with limited library services will be provided. Curbside will continue during library business hours. 
The Governor has allowed libraries to reopen, why is the Seguin Public Library not full operational?

The Governor has stated that local government authorities will determine when local libraries can reopen. City management has made the decision to only offer limited services at this time for the health and safety of patrons and staff.   

When will the library fully reopen?

At this time there is not a set date when the library will become fully operational, but a plan has been established to reopen in phases. While maintaining everyone’s health a priority, the goal is to become fully operational in a safely manner.  

What will need to occur for the library to become fully operational again?

 City management will decide when it is safe to reinstate all library services, while first and foremost, maintaining everyone’s health as a priority. 

What is the library doing to respond to the COVID-19 pandemic?

The COVID-19 pandemic has challenged library staff to find new and innovative ways to continue serving the community and we are thankful for the support our patrons have shown us as we adapt to our new environment. The Seguin Public Library appreciates, and values the community it serves, and will continue to provide services to the best of its ability. 

Where can I find the latest news on the Library's COVID-19 response?

Updates can be found on the city and library websites along with the library social media outlets.  

What sanitation precautions is a library taking?

Hand sanitizer will be available for patrons throughout the library. Plexiglass shields have been put in place around the 1st and 2nd floor desks for the safety of patrons and staff. Public computer stations, print stations, and catalogs are cleaned throughout the day. Items are sanitized upon return. Furniture on the decks will not be sanitized by staff, so use is at your own risk. 

Do I have to stand 6 feet from staff?

We ask that customers please follow social distancing guidelines. Floor markings are placed to inform customers where they should stand to be able to practice proper social distancing.

Do I need to clean library materials before I return them?
No, all returned library materials are sanitized and disinfected upon return.
Will the library still provide curbside?
Yes, the library will continue to provide curbside service until all library services are restored.
How does Curbside Service work?
Reserve online, by phone, or text. A notification will be sent out, that items are ready for pickup. You will then park in one of the designated parking spots and call the library 830-401-2422 with your card number and parking spot number. Staff will checkout your materials and take them to you on a cart. We ask that you wait until library staff are a safe distance away before exiting your vehicle and retrieving the items off the cart.
Will Curbside Service be available on Saturdays

Curbside hours will be Monday – Friday 10 a.m. to 6 p.m. and 10 a.m. to 5 p.m. on Saturdays

How can I pay my library fine?

Beginning June 8, 2020, the first and second floors of the library will be available to the public. Payments may be made in person at either of the service desks.

How can I renew my Library materials/books?

Library materials can be renewed online, over the phone or by text

Can I get a library card?

Yes! Beginning June 8, 2020, the first and second floor of the library will be open to patrons. You can get a library card at any of the service desks.

How do I renew my library card?

If you need to renew an expired account, you can email, call, or text the library to for us to review your account and attempt to reinstate account privileges

How do I reserve a book or DVD?

Library materials can be reserved online, over the phone, or by text

How do I return my books?
Library materials should be returned through either of the book returns, so that we can safely sanitize items away from the public area.
Can I speak to someone at the library for assistance?

Yes, you can call the library at 830-401-2422 Monday- Friday from 10 a.m. to 6 p.m. and Saturdays from 10 a.m. to 5 p.m.to speak to a staff member 

Can I call the Library for reference services?

Yes, staff is available to answer reference calls during our operating hours. You can also email your reference questions to library@seguintexas.gov 

Are digital resources available?

Digital resources are FREE and available with your library card. 

What is an e-card?

An E-card is an option for patrons who are not yet comfortable or able to make it into the library in person. E-cards, are electronic cards. Patrons can obtain these in order to access library e-resources, such as E-Books and E-Audiobooks. You must be a resident of the county to be eligible for an E-card. For more information on how to apply, click here. However, if you are able to come into the library, we encourage you to apply for a full-access library card at one of the service desks.

Are the computers available for use?
Yes! Beginning June 8, 2020, the second floor will be available to the public, including the public computers
Can staff help me on the computers?
Staff will verbally provide general computer assistance, while maintaining the social distance.
Can I print?
Yes, printing is available on both floors. Black and white pages are $0.15 each and color pages are $0.50 each. Mobile printing is available. Send black and white copies to spl-lib-bw@printspots.com and color copies to spl-lib-color@printspots.com. Prints may then be paid for and released at the print station with your sending email address.
Can I use my laptop in the library?
Seating inside the library is limited to encourage a "grab and go" experience, but you are allowed to use your laptop within the library.
Library Public WiFi is currently available throughout the building, from the park benches outside, and in the library parking lot daily from 7AM - 10PM. The password is 'bookworm.'
Will the AARP still provide tax services?
AARP will be providing limited virtual filing assistance. More details to follow. You may contact the AARP 1-866-227-7443 for more information regarding tax services.
Is the book store accepting donations?
Yes. Donations may be brought to our delivery doors Monday through Thursday during our hours of operation. We ask that you limit donations to two boxes at a time due to limited work space.
Is the book store available?
The book store is now available Monday-Friday 10AM - 4PM and Saturday 10AM - 2PM.
Accessing Non-Fiction, Geneaolgy, Reference and Periodicals.
Beginning June 8, 2020, there will be limited access to the second floor. Non-fiction, Genealogy, and Reference materials are available. The Quiet Reading Room is currently unavailable, but daily newspapers will be out on display on the second floor.
Will the library have kids programs?
The library will continue to provide online virtual programming until it is safely able to resume in-person programming. Find our event registration links here.
What resources are available to help my child with schoolwork?

There are a number of resources available on webpage under the Students At Home Section. 

Are TexShare services still available?
Effective August 17, 2020, we are resuming our limited TexShare services. For more information, visit our TexShare page here:
https://www.seguintexas.gov/my_library_card/texshare/index.php
Are proctoring services available?
Due to COVID-19, proctoring services are unavailable until further notice.
Do I need to wear a mask while at the library?
Effective May 14, 2021 city mask policy has been lifted. Masks no longer required while visiting city buildings.

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