SEGUIN, Texas – For the first time in several years, City of Seguin leaders will survey residents to establish benchmark satisfaction levels on issues ranging from general quality of life, to public safety, infrastructure, housing and more.
The AI-powered Community Survey Questionnaire was developed by Zencity, a Community Engagement Platform used by over 250 local governments nationwide, and is specifically tailored to measure resident satisfaction. Its aim is to help city leaders develop actionable plans to better align government-provided services with residents’ priorities and needs.
The Seguin City Council was recently briefed on the survey capabilities, which City Manager Steve Parker says will help direct and guide future strategic goal setting by the Council.
Beginning August 30, 2023, Zencity will digitally distribute the survey to residents using Census data to ensure that a statistically relevant and representative sample of citizens is surveyed. 16 base questions focusing on quality of life and resident satisfaction will be included along with several additional questions chosen with a specific focus on Seguin’s unique characteristics.
The survey will be available for three months, after which data will be displayed in a dashboard that reveals an “overall satisfaction” score for the city as well as identifying areas where the city is performing at or above expectations and areas where improvement is needed. Results from the survey will be shared with the public as they become available.
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